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Effective date: 01.02.2020
1.1 Investizo LTD. is (hereinafter referred to as ‘The Company’) is an investment firm that operates as a financial broker.
1.2 Investizo LTD. is registered in St. Vincent & the Grenadine as a Business Company with the registration number 25432 BC 2019.
1.3 The objects of the company are all subject matters not forbidden by Business Companies (Amendment and Consolidation) Act, Chapter 149 of the Revised Laws of Saint Vincent and the Grenadines, 2009, in particular but not exclusively all commercial, financial, lending, borrowing, trading, service activities and the participation in other enterprises as well as to provide brokerage, training and managed account services in currencies, commodities, indexes, CFDs and leveraged financial instruments. To undertake all kinds of investments and leasing of whatsoever kind, to provide, manufacture, purchase, sell all kinds of products and services for the company or third parties or outsource the same as well as all matters that the Board of Directors may consider in the company's interest.
3.2. The Company provides calculation of interest on funds deposited in the trading accounts and not used for trading in the amount and in the order specified in the trading conditions on the Company's official website.
3.3. The Client is under no circumstances allowed to use technical failures and eventual vulnerability of the operation of the Trading Platform for making profits. Upon detection of such facts, the Company reserves the right to compensate for losses caused by the Client’s actions at the expense of the Client.
3.4. Client is allowed to register only one profile. Profiles registered from the same device (PC and/or mobile phone) and the same IP-addresses are considered as tight connected profiles.
If such profiles are detected they are considered as tight connected group.
3.5. If clients use the same device (PC and/or mobile phone) and/or same IP-addresses to conduct trading operations on their accounts they are considered as tight connected users.
3.6. In case tight connected users damage the Company's reputation or its financial satement, the Company has the right to consider such users as one.
3.7. The Client acknowledges that the Company has the right to compensate negative balance on tight connected accounts resulting from trading activity and compensate paid affiliate commission from such accounts deducting the amount of commission from the balances of tight connected accounts.
3.8. Non-trading operations (including bonus hunting: transferring credit amount from one account to another) within Client’s Profile targeted at gaining profit are banned. If such operations are detected on client's accounts or any suspicions arrise, the Company reserves the right to compensate negative balance of Client's accounts by his funds.
4.1. The Company requires the Client to confirm his/her registration information specified when opening a trading account. To do so, the Company may ask the Client at its own discretion and at any time to provide a notarized electronic copy of his/her identification document, bank statement or public utilities bill as proof of residence. In particular cases, the Company may ask the Client to provide a photo of him/her holding his/her ID near his/her face.
4.2. The account verification procedure is obligatory, the Client must upload a copy of the passport or another document confirming his/her identity, bank statement or public utilities bill as proof of address to the Client’s Profile to ensure account verification.
4.3. To change the phone number related to the Client’s Profile, the Client shall provide a document confirming ownership of a new phone number (agreement with a mobile phone service provider) and a photo of the ID held beside the Client’s face. The Client’s personal data shall be the same in both documents.
5.1. A Client of Investizo LTD. can be a natural person of full legal age or a juridical person.
5.2. The Client fills in a registration form to create his/her Client's Profile and opens an account with the Company in the Client's Profile which is freely available on the Company's official website https://investizo.com/
5.3. The Client has the right to register only one Personal Profile.
5.4. The Client receives electronic access to account management when registering his/her Client’s Profile.
5.5. Deposit and withdrawal operations are executed in the currency stipulated for given type of trading account through appropriate interface of the Client's Profile located at https://investizo.com/cabinet
6.1. The Client has the right to withdraw his/her own funds which are not encumbered with deposit obligations.
6.2. Money transfers are made within 1-3 banking days.
6.4. The Client’s payment instruction received, the amount to withdraw is deducted from the Client’s account balance at the moment of receiving the payment instruction.
6.5. The Client gives all instructions related to deposits and withdrawals of funds from the account through the Client's Profile at https://investizo.com/cabinet
6.6. The Company corrects balances in the accounts with a fixed negative value in the “Balance” column in the trading terminal right after negative balance arises. Correction (setting to zero) of trading accounts shall be applied solely to those accounts in which no trades are conducted at the moment of correction, i.e. no active open trading positions are present (pending orders will not be considered). Bonus funds are deducted from the “Credit” column with the comment “bonus_out (negative balance)”. At the same time, funds in the amount equal to the negative balance value are put into the account with the comment “Zero Balance Correction”.
6.7. The Client can withdraw funds using the same payment system which used to top up his/her account.
6.8.If the account was topped up by different ways, in various currencies and using different payment details, withdrawals should be made proportionally.
6.9 If the Client’s payment details within the payment system are changed for some reason, the Client shall notify the Company by sending an email to the financial department with a photo where the Client is holding an ID close to his/her face attached. Otherwise, the Company reserves the right to deny funds withdrawal by use of new payment details.
6.10. Deposit of Client’s funds can be made by any methods available on the Company’s site.
6.11. The Company doesn’t charge any deposit or withdrawal fees from Clients’ trading accounts.
6.12. The Client understands and accepts the fact that his/her money withdrawal request may be declined, and money will be retransferred to the Client’s account if the Client did not provide necessary identification information (copy of ID document, bank card or any other documents required by the Company based on the AML policy) upon the Company’s request via the Client’s Profile within 7 (seven) business days following the request.
7.1. The main parameters of trading accounts are the following:
7.2. The Company has the right to modify the leverage size of the Client's trading account anytime WITHOUT PRIOR notification.
7.3. When conducting trading operations, “Market Execution” quoting mechanism is applied.
7.4. Client's requests are processed through the following consecutive stages:
7.5. The Client may cancel the request sent earlier before it’s accepted for processing.
7.6. The Server can refuse the Client's request in the following cases:
7.7. The Company has the right to modify the margin amount without preliminary notice in case of force majeure circumstances or increased volatility conditions (for example, during New Year's week).
7.8. A “Buy” operation is opened at the “Ask” price. A “Sell” operation is opened at the “Bid” price. A “Buy” operation is closed at the “Bid” price. A “Sell” operation is closed at the “Ask” price.
7.9. The Company reserves the right to change the trading conditions with notification to the Client:
7.10. The Company has the right to cancel or revise the results of the Client's transaction in the following cases:
7.11. The Company has the right to increase spreads under certain conditions.
7.12. When a position is carried over to the next working day (including the “Friday-Monday” transfer), swaps are calculated on each open position. Triple swaps are calculated at night from Wednesday to Thursday.
7.13. A position is opened by means of sending a request from the Client’s terminal or the Client Profile to the Server.
7.14. If there is enough free margin on the account to open a position, the position is opened, the corresponding commentary is entered into the log file of the Server.
7.15. If there isn't enough free margin to open a position, the position isn't opened, the commentary “Not enough money” appears in the order window, the corresponding commentary “not enough money” is entered into the log file of the Server.
7.16. The Client's order to open a position is considered processed and the position is opened after the corresponding commentary appears in the log file of the Server. Every opened position is given a Ticket in the Trading platform.
7.17. A position is closed by means of sending a request from the Client’s terminal or the Client’s Profile to the Server.
7.18. If there are two or more locked positions in the list of open positions on the trading account, the “Close by” option will appear in the “Type” drop-down list when forming a request stop-loss or an order to close any of them. After this option is chosen, one or several open positions of opposite direction will be shown. When choosing a position from the list, the «Close#… by#…» button will be enabled, by clicking on which the Client closes locked positions of the same volume or partially closes 2 locked positions of different volume. At the same time, the lesser position and symmetric part of the major one are closed with the opening of a new position in the direction of the major one which is given a new Ticket.
7.19. If there are two or more locked positions in the list of open positions on the trading account, the «Multiple Close By» option will appear in the “Type” drop-down list when forming a request or an order to close any of them. After this option is chosen, the list of all positions on the given instrument appears and the «Multiple Close By For» button is enabled, by clicking on which the Client closes the whole of locked positions on the instrument. At the same time, a new position which is given a new Ticket is opened in the direction of the major total volume.
7.20. The Client's order to close a position is considered processed and the position - closed after the corresponding commentary appears in the Server’s log file. After the order is sent to the Server, it can go through the following phases:
7.21. A pending order is an order given to a broker to buy or to sell a financial instrument in the future according to conditions stipulated by a Client.
7.22. «Metatrader 4» trading platform provides the following types of pending orders:
7.23. The following orders can be used for closing a position:
7.24.1. The “Ask” price is considered as a current market price for “Buy Limit” and “Buy Stop” pending orders and “Take profit”/ “Stop loss” “Sell” orders to close.
7.24.2. The “Bid” price is considered as a current market price for “Sell Limit” and “Sell Stop” pending orders and “Take profit”/ “Stop loss” “Buy” orders to close.
7.25. An order will be enqueued for processing in the following cases:
7.26. When a pending order is received, the Server automatically checks if the conditions necessary for conducting a transaction are satisfied. If there is enough money to open a position, the position will be opened.
7.27. The execution of an order is attended by the corresponding commentary in the Server’s log file. At the same time, the position opened by pending order's execution reserves the ticket of the pending order. In case there isn't enough money to open a position, the order will be deleted. The removal is attended by the corresponding commentary in the Server’s log file.
7.28. An order is considered executed after the corresponding commentary has appeared in the Server’s log file.
7.29. In case of considerable price gaps, the execution of orders will be determined by the following rules:
7.30. If there’s not enough free margin to open a position, a pending order will be automatically deleted after the reception. This operation is recorded in the Server’s log file.
7.31. As to CFDs, the orders “Buy Stop”, “Sell Stop”, “Buy Limit”, “Sell Limit” are valid within 1 calendar day on which they were set. They are cancelled upon the expiration of this calendar day.
7.32 The Company has the right to close Client's open positions compulsorily without notice if the account current Margin Level is less than 100% of the margin necessary for maintaining open positions (Margin Call).
7.33. The Company is unconditionally obliged to start closing unprofitable transactions on condition that account Margin Level becomes lower than the margin necessary for maintaining open positions (Stop Out).
7.34. Account current state is monitored by the Server that generates an order to close a position compulsorily (Stop out) if the condition 7.33 is satisfied. Stop Out is performed at the market current price in the order that Clients' requests arrived. A compulsory closure of a position is attended by the corresponding commentary “stop out” in the Server’s log file.
7.35. The Client is obliged to personally monitor the state of his/her trading account and top it up at his/her discretion if necessary in order to avoid the closure of transactions following Margin Call and Stop Out.
8.1. The Client has the right to:
8.2. The Client confirms that he or she is solely responsible for the state of his/her Trading accounts and Client’s Profile.
8.3. The Client acknowledges that he/she is obliged to provide copies of documents as requested by the Company which confirm data that he/she provided during registration, and he/she must ensure that all information provided by the Client to the Company is true, correct and complete; the Client must inform the Company of all changes immediately.
8.4. The Client:
8.7. The Company assures that the data provided by the Client in the registration form are strictly confidential.
9.1. Company shall not be liable to the Client for any partial or non-performance of its obligations hereunder by reason of any cause beyond reasonable control of the Company, including without limitation any breakdown, delay, malfunction or failure of transmission, communication or computer facilities, industrial action, act of terrorism, act of God, acts and regulations of any governmental or supra national bodies or authorities or the failure by the relevant intermediate broker or agent, agent or principal of the Company’s custodian, sub-custodian, dealer, Market, clearing house or regulatory or self-regulatory organization, for any reason, to perform its obligations.
9.2. The Client is obliged to compensate the Company for any damages, taxes, expenses, costs or liabilities of whatever nature (including current, future, conditional or other, including reasonable legal costs), suffered by the Company as a result of, or in connection with any of the following:
9.3. The specified right for indemnification is also effective after cooperation with the Client has been terminated.
9.4. The Company bears no responsibility for:
9.5. The Client separately acknowledges, confirms, and accepts that market recommendations and information provided by the Company are not offers to purchase or sell (or the attempt to receive offers to purchase or sell) Contracts; and that such recommendations and information, despite their coming from sources the Company considers reliable, are exclusively based on a broker’s opinion; and that such information can be incomplete or unverified, or cannot be verified theoretically. The Company gives no guarantees and bears no responsibility for the accuracy or completeness of such information or trading recommendations given to the Client.
10.1. All disputes should be settled through negotiations and by way of holding correspondence in accordance with procedures for claims.
10.3. The Client must write an email and send it at firstname.lastname@example.org without disclosing this information before the examination ends. Claims submitted otherwise will not be considered.
10.4. Period of time for examining a claim from the Client is not more than 14 working days.
10.5. If a claim is justified, the dispute is settled only by means of compensatory payment transferred to the Client's trading account.
10.6. In case of a positive decision on a dispute the Company makes compensation payment to the trading account of the Client within one working day from the moment of a positive decision on a dispute.
10.7. The Client's claim shall contain the following information:
10.8. The Company is entitled to refuse examination of a claim if:
10.9. In case of disputes about the state of the Client’s account, all parties examine the protocols of the Client’s operations by use of the Company’s Server’s log files.
11.1. The Client relationships and these Terms are subject to and shall be construed in accordance with St. Vincent and the Grenadine Law as the sole and exclusive governing law.
11.2. The Client and the Company have agreed that the District court of Kingstown, St. Vincent and the Grenadine, has exclusive jurisdictions and is an exclusive place for adjudication on cooperation with the Client, these Terms, and all issues that may arise between the Client and the Company. At the same time, the Company reserves the right to initiate trials in any court which the Client resides or is a citizen, and the countries, where the Client's assets are held.
11.3. This Article is also effective once cooperation with the Client has ceased.